- Return, Refund, & Cancellation Policy
Return, Refund, & Cancellation Policy
How to Cancel/Amend a Reservation :
We will process your request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without mail from the registered mail id, mentioning his/her trip id provided at a time of booking. will not guarantee that your request has been processed or acknowledged.
Any changes made to a reservation after successfully submitting the order online have to be made 20 days before arrival. (Only a one-time reschedule is Valid). Fare differences + rescheduling charges of 2500 per person shall apply.
The following constitute an amendment to a tour:
• Changing departure date
• Changing pick up time or location
• Changing tour
• Changing guest name
• Changing itinerary
• Removing / Replacing a guest
• Adding / Replacing a guest
In the event of cancellation of travel arrangements due to any reasons – we must be notified of the same in writing. Cancellation charges will be effective from the time/date we receive your intimation in writing. Cancellation fees as below apply to the land packages and/or services.
30 days prior to arrival – 10% of the Tour.
29 - 20 days prior to arrival – 25% of the Tour.
19 - 14 days prior to arrival – 40% of the Tour.
14 - 07 days prior to arrival – 75% of the Tour.
06 days - 72 hours prior to arrival - 95% of the Tour.
Less than 72 hours or No Show – No Refund.
For any train or flight tickets involved, the refund will be applicable as per the advised cancellation policy at the time of booking.
Note: Written cancellation will be accepted on all working days, except Sunday, Any cancellation sent on Sundays will be considered on the next working day (Monday).
In regard to refund, the refund amount would be worked out on the basis of cancellation policy as described above and the money would be accordingly refunded to the person who has made the payment to us. Please note that the refund process may take 2 - 4 weeks due to banking procedures. If the refund is made to the credit card account OR to the Bank account, the bank charges would be debited from the refund amount.
Note: No refund will be made for unused Services after arrival.